Assessment is a form of action research. The main purpose of assessment is to use results in decision-making for improvement. If assessment results are not used to inform decision-making, then assessment can be a waste of time and resources.
There are many ways to demonstrate how assessment information is used for decision-making and program improvement. These may include:
An annual retreat where program assessment results are discussed.
Curriculum committee meetings.
Annual reports and planning documents.
Agenda items about survey results discussed at department or program level meetings.
Addressing Unexpected Results
Since assessment is about improvement, it would be surprising if a program did not discover results that are interpreted as unexpected or disappointing. The keys are to articulate how the program will use the results for improvement and ensure that assessment is not tied to any evaluation of individual performance.